I received my username and password from admissions but it doesn't seem to work. What do I do?


Most problems with new usernames and passwords is related to alphabetic case.  Your default password uses upper and lower case letters and numbers. Be mindful of the letters and also letters that look like numbers.  The default format of the password is AaAa9999 four letters and four numbers. If you still can’t login, visit https://libguides.francis.edu/techhelp and someone can assist you in resetting your password.


  • Last Updated Aug 26, 2019
  • Views 89
  • Answered By Misti Smith

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